Refund Policy

CANCELLATION AND REFUND

• Energy Meal Plans encourages all clients to fully commit on their plan as scheduled.

• Switching plan during an active subscription leads to an extra fee.

• Changing plans for less meal or less days does not lead to refund in money.

• Should there be a request to cancel plan; it will take effect in 3 business days.

• The amount refundable would be the meal plan total minus 5% VAT as per the Laws of UAE.

• Cancellation Requests can only be done by sending a request email to info@energymealplans.com. Any refund requests done over a call, text message, WhatsApp, website chat, voice note etc will not be considered as an official and formal request/claim

• Refund is only applicable within the first 5 days of our monthly plan. This means that you can only request for a refund within the first 5 days of a monthly meal plan. After 5 days of the plan, you will no longer be able to request for a refund on the monthly meal plan

• Cancellation refund is only under extenuating circumstance and upon approval of Energy Meal Plans Management.

• A 15 business days processing time with twenty percent (20%) cancellation fee will apply on the remaining number of days from the time of approval of the refund.

• Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.